At TintingHub, customer satisfaction is our top priority. We are committed to providing high-quality products and services, and we understand that sometimes you may need a refund or exchange. This policy explains our refund process, timelines, and eligibility criteria. Please read this carefully to understand your rights and our procedures.
Eligibility for Refunds and Exchanges
To ensure your experience with us remains seamless, we’ve outlined specific criteria for refunds and exchanges:
- Return Period: Refund requests must be initiated within 30 days of the purchase date. After this period, unfortunately, we are unable to offer a refund or exchange.
- Condition of Product: The item must be unused, unaltered, and in the same condition in which you received it. This includes all original packaging, labels, and accessories.
- Proof of Purchase: Please provide a valid proof of purchase, such as a receipt or order confirmation. Refunds or exchanges cannot be processed without this documentation.
Non-Refundable Items
To maintain quality standards and offer exceptional products, certain items are ineligible for refunds:
- Custom or Special Orders: Products that have been customized to your specifications or special orders cannot be refunded.
- Digital Products: Any digital downloads, online tools, or software purchased are non-refundable.
- Sale or Clearance Items: Items purchased during sales or on clearance are final sale and ineligible for return or refund unless they are defective or damaged upon arrival.
Initiating a Return
To initiate a return:
- Contact Us: Reach out to our support team at support@tintinghub.com with your order number, proof of purchase, and reason for the return. We appreciate any feedback that helps us improve our products and services.
- Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization and instructions on where to send the item.
- Shipping Your Return: Pack the item carefully to avoid any damage during transit. Customers are responsible for return shipping costs, and we recommend using a trackable shipping service.
Refund Process
Once we receive your returned item, our team will conduct a thorough inspection. If your return meets our eligibility criteria:
- Refund Approval: You will be notified of the approval status via email.
- Processing Time: Approved refunds will be processed within 7-10 business days. Refunds are applied to your original payment method; the timing depends on your bank or credit card issuer.
- Communication: If there are any issues with your refund request or additional information is required, a member of our team will reach out.
Late or Missing Refunds
If you haven’t received your refund after the specified processing period, here are a few steps you can take:
- Check Your Bank Statement: Ensure the refund has not been credited to your account.
- Contact Your Credit Card Company: Sometimes refunds take time to be officially posted.
- Reach Out to Us: If the issue persists, please contact our support team at support@tintinghub.com, and we’ll do our best to assist.
Exchanges
We only replace items if they are defective or damaged. If you received a faulty product, please contact us within 30 days of receipt, and we will arrange for a replacement. Send us an email with a detailed description of the issue, along with any relevant photos to support@tintinghub.com. Once the exchange is authorized, we will provide you with further instructions on how to proceed.
Shipping Costs for Returns
Shipping costs associated with returns are non-refundable. If you receive a refund, the original cost of shipping will not be included. For exchanges or returns due to defective products, we may waive return shipping costs at our discretion.
Return Address
All return items should be sent to:
TintingHub
781 East St, Woodland, CA 95776
United States
We recommend using a trackable shipping service and retaining proof of shipment, as TintingHub cannot be held responsible for items lost or damaged during return shipping.
Contact Us
We are committed to making your experience with TintingHub a positive one. If you have any questions, concerns, or feedback regarding our refund policy, please reach out to us at support@tintinghub.com. We value your business and are here to help.
